SHIPPING POLICY

At elifora, we are proud to offer our customers standard shipping on all orders.

We carefully select products designed to make everyday life easier, more comfortable, and more enjoyable for your home, family, and pets. Our goal is to provide a smooth and reliable shopping experience from the moment you place your order until it arrives at your door.

ORDER PROCESSING TIMES

Please allow 1–3 business days for your order to be processed and prepared for shipment.

Once your order has been processed, it will be dispatched to our shipping partners and begin its journey to your delivery address.

During busy periods, holidays, promotions, or periods of high order volume, processing times may take up to 7 business days.

Please note that business days do not include weekends or public holidays.

ESTIMATED SHIPPING TIMES

The estimated delivery time refers to the transit time after your order has been processed and shipped.

• 🇺🇸 United States: 5–10 business days
• 🇨🇦 Canada: 7–15 business days
• 🇫🇷 France: 7–10 business days
• 🇩🇪 Germany: 7–15 business days
• 🇦🇺 Australia: 10–20business days
• 🌏 Rest of the World: 10–30business days

Delivery times may vary depending on the product, shipping method, destination, shipping carrier, customs processing, holidays, and other circumstances beyond our control.

During peak periods and holidays, shipping carriers may experience delays in transit times or tracking updates. Customs processing may also occasionally cause additional delays.

Please note that delivery times are estimates and are not guaranteed.

ORDER TRACKING

Once your order has been shipped, you will receive tracking information by email when available.

You can use your tracking number to follow the progress of your package.

If you cannot locate your tracking information or have any questions regarding your order, please contact us at:

contact@elifora.com

ORDER CHANGES & ACCURATE SHIPPING INFORMATION

It is the customer's responsibility to ensure that all shipping information provided at checkout is accurate and complete.

Please carefully check your:

• Full name
• Shipping address
• Apartment, unit, or suite number, if applicable
• City
• State/Province
• ZIP or postal code
• Country

Incomplete or incorrect shipping information may result in processing delays or delivery issues.

If we detect a possible issue with your shipping address, we may contact you by email to verify your information. If we do not receive a response within a reasonable timeframe, we reserve the right to delay processing or cancel the order.

If you notice an error in your shipping details, please contact us at contact@elifora.com within 24 hours of placing your order.

We will do our best to accommodate your request. However, once an order has entered processing or has already been shipped, we may not be able to make changes to the delivery address.

DELAYED DELIVERY

At elifora, we understand how important it is to receive your order on time.

While we work hard to process and ship orders as quickly as possible, delivery delays may occasionally occur due to circumstances beyond our control.

These may include:

• Severe weather
• Transportation disruptions
• Shipping carrier delays
• Holidays and peak shopping periods
• Customs processing
• Incorrect or incomplete address information
• Unexpected operational issues with shipping carriers

If your order is delayed, please contact us at contact@elifora.com and we will do our best to assist you and provide any available information regarding your shipment.

Please note that estimated delivery dates are not guaranteed.

LOST OR MISSING PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking around your property, with household members, neighbors, or your building's reception area when applicable.

You may also contact the shipping carrier directly for additional delivery information.

If you believe your package has been lost or there is an issue with the delivery, please contact elifora at contact@elifora.com so that we can assist you in investigating the situation with the carrier.

Each situation will be reviewed individually. Where appropriate, we may work with the carrier to help locate the package or determine the appropriate solution.

STOLEN PACKAGES

If your package has been marked as delivered but cannot be located, please contact us at contact@elifora.com so we can assist you.

We recommend using a secure delivery location whenever possible.

If you believe your package has been stolen, you may also contact the shipping carrier directly to report the issue.

CUSTOMS, DUTIES & TAXES

For international orders, customs duties, taxes, brokerage fees, or other import charges may apply depending on the shipment and destination.

Any applicable customs charges or import fees may be the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also result in additional delivery delays.

SHIPPING LOCATIONS

Elifora currently ships to customers in:

• 🇺🇸 United States
• 🇨🇦 Canada
• 🇫🇷 France
• 🇩🇪 Germany
• 🇦🇺 Australia

Certain remote locations or areas that cannot be serviced by our shipping partners may be subject to shipping restrictions.

If we are unable to deliver to the address provided, we will contact you using the email address associated with your order.

SHIPPING POLICY CHANGES

elifora reserves the right to modify or update this Shipping Policy at any time.

Any changes or updates will be posted on this page and will become effective once published.

We encourage customers to review this Shipping Policy periodically to stay informed about any updates that may affect their orders.

By placing an order with elifora, you acknowledge and agree to this Shipping Policy.

CONTACT US

If you have any questions or concerns regarding your order, shipping, delivery, or tracking information, please do not hesitate to contact us.

elifora
Email: contact@elifora.com

We will be happy to assist you.