Shipping Policy

At elifora, we are pleased to offer our customers FREE standard shipping on all orders.

We carefully prepare every order and work with our shipping partners to ensure your products arrive safely and as quickly as possible.

Order Processing Times

Please allow 1–3 business days for your order to be processed and prepared for shipment.

Once your order has been processed, it will be handed over to our shipping carrier. You will receive a shipping confirmation email with tracking information when available.

During busy periods, holidays, promotions, or periods of high order volume, processing times may take up to 7 business days.

Please note that business days do not include weekends or public holidays.

Estimated Shipping Times

The estimated delivery time refers to the transit time after your order has been processed and shipped.

Estimated delivery: 7–20 business days

Please note that delivery times are estimates and may vary depending on the product, shipping method, destination, shipping carrier, customs processing, holidays, and other circumstances beyond our control.

During peak periods or holidays, delivery may take longer than the estimated timeframe.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking information when tracking is available.

You can use your tracking number to follow the progress of your package.

If you have any questions regarding your order or tracking information, please contact us at:

contact@elifora.com

Order Changes & Accurate Shipping Information

Please make sure that your shipping information is complete and accurate before placing your order.

This includes:

• Full name
• Correct shipping address
• Apartment, unit, or suite number, if applicable
• City
• State/Province
• ZIP or postal code
• Country

If you notice an error in your shipping information, please contact us at contact@elifora.com within 24 hours of placing your order.

We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, we may not be able to make changes to the shipping address.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if a replacement shipment is requested.

Delayed Deliveries

At elifora, we understand how important it is to receive your order on time.

While we work hard to process and ship orders as quickly as possible, delivery delays may occasionally occur due to circumstances beyond our control.

These may include:

• Severe weather
• Transportation disruptions
• Shipping carrier delays
• Holidays and peak shopping periods
• Customs processing
• Incorrect or incomplete address information
• Unexpected operational issues with shipping carriers

If your order is delayed, please contact us at contact@elifora.com and we will do our best to assist you and provide any available information regarding your shipment.

Please note that estimated delivery dates are not guaranteed.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking around your property, with household members, neighbors, or your building's reception area when applicable.

You may also contact the shipping carrier for additional delivery information.

If you believe your package has been lost or there is an issue with its delivery, please contact elifora at contact@elifora.com so that we can assist you in investigating the situation with the carrier.

Each situation will be reviewed individually. Where appropriate, we may work with the carrier to help locate the package or determine the appropriate solution.

Stolen Packages

If your package has been marked as delivered but cannot be located, please contact contact@elifora.com so we can assist you.

We recommend using a secure delivery location whenever possible.

If you believe your package has been stolen, you may also contact the shipping carrier directly to report the issue.

Customs, Duties & Taxes

For orders shipped to Canada or other destinations where applicable, customs duties, taxes, brokerage fees, or other import charges may apply depending on the shipment and destination.

Any applicable customs charges or import fees may be the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays that are outside of elifora's control.

Shipping Address Restrictions

elifora currently ships to customers in the United States and Canada.

Certain remote locations, territories, or areas that cannot be serviced by our shipping partners may be subject to shipping restrictions.

If we are unable to ship an order to the address provided, we will contact you using the email address associated with your order.

Shipping Policy Changes

elifora reserves the right to modify or update this Shipping Policy at any time.

Any changes will be posted on this page, and the updated policy will become effective when published.

We encourage customers to review this page periodically for the most current shipping information.

Contact Us

If you have any questions about shipping, delivery, or your order, please contact us:

elifora
Email: contact@elifora.com

We will be happy to assist you.